A ROAD BETTER TRAVELLED

The Client Journey Through a Technology-Forward Practice
Veterinary hospitals are at a crossroad: either adopt technology and become more efficient...

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Aim High

7 Easy Ways to Boost Your Hospital’s Digital Presence & Attract New Employees
Attracting new team members and getting them to apply to your job posting is currently a challenge for veterinary hospitals across North America. When there are more jobs than qualified people...

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Aiming for Five Stars

Building Positive Reviews
Dealing with online reviews has long been a challenge for veterinary practice owners and managers...

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Book More Appointments by Dovetailing Client Education and Communications

Just as veterinary teams support optimal pet health by working together...

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Fostering “The Client Experience”

Fostering children-in-need has profoundly affected the way that Dr. Debbie Stoewen views “the client experience.” Fostering sensitized her to the commonality of “the human experience”...

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From ‘No!’ to ‘Go!’

How to grow your skills as a decision-influencer in your hospital
*Available by invitation/pre-registration only* Have you ever tried to persuade a hospital decision-maker to consider your idea? What about trying to convince a team member to get onboard with a new process? Or a pet owner to accept a specific appointment date? The common element among these scenarios is persuasion...

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From Speed Bumps to Mega-Bytes

How low-, medium- and high-tech solutions can drive efficiency in your hospital
Is your hospital “tech-fearful”...

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From Thorns to Roses

Turning Curbside Care Lessons into “New Normal” Practice Efficiencies
Curbside care has been brutal on client relationships and is a “thorn” that many in the industry can relate to. However...

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GREEN IS THE NEW BLACK

Using the Concept of Sustainability to Prevent Burnout
“When a flower doesn’t bloom...

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Medication Counseling

Why it matters, what to include, and ways to improve client compliance
Medication counseling is an important element in the veterinary team-client relationship. While some clinics must up-hold state-specific legal requirements...

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Medication Counseling

Conversation considerations for special classes of drugs
Fact: Medication errors can be prevented with effective medication counseling. And when it comes to compounded drugs...

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What do we want? The Right Information. When do we want it? NOW!

Information solutions for the modern learner
In the same way that we want our Amazon orders delivered yesterday...

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Where team health, retention, and revenue intersect

How well do you utilize technicians?
How well does your practice utilize technicians compared to other practices and current standards? When you place veterinary technicians in the appropriate roles within their teams...

The webinar can be viewed without logging in, but you must be logged in to receive your CE credit.